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July 2008 News
Key Account Management
"Yesterday is but today's memory, And tomorrow is today's dream"
Kahlil Gibran
Horizon 1 - Extend and Defend Existing Base
By maintaining the customer base you have now.
By paying attention to customers current needs.
By looking at changes in the market / customers needs or strategies.
By developing ways to add value to customers.
Horizon 3 - Create Viable New Options with Partner Customers
By partnering each other to lead the market or create new products/opportunities
By strategically working together to develop joint business strategies.
Always remember the 3 horizons when planning and developing growth within your business. Need help to revitalize your business let us know.
Quote from recent candidate at Pips 1 Key Account Management Programme.
"I enjoyed the last 2 days, it has made the change in our business much clearer and given us clear direction to achieve our business growth"
Change
We are all aware how much change there is in our every day lives. The World Wide Web was invented by Tim Berners-Lee and Robert Cailliau in 1990!!! It now rules our lives.
So spare a thought for the major influencers of change within your business - people. Make sure you are aware of the impact of change within them.
Signs of change in others or yourself? Do you recognise any of these?* Acting differently to normal
* Sense of Humour Failure
* Poor Health Generally
* Feeling Emotional
* Difficulty Unwinding after Work
* Withdrawing from People / Events
* Holding onto Minor or Irrelevant Details / Tasks
* Being Overly Critical
* Immobilisation - Unable to Make Decisions
Employment Law
Consultation on the secondary legislation under the employment bill will repeal the statutory resolution procedures. The consultation considers:-
* HR professionals being included in definition of 'relevant advisor' who can sign off compromise agreements
* Changed approach to tribunal awards
* Straightforward claims to be resolved with no hearing
* Holidays pay claims to be heard by Tribunal Judge alone
* Tribunals gaining increased powers in discrimination cases
Additional Maternity Leave and Adoption Leave
However, there is an attempt to limit an employee's right to pension benefits to the period in which they are in receipt of contractual statutory maternity pay. This is far from straightforward, as under EU law it could be seen as discrimination.
ACAS Code
ACAS has now published its draft discipline and grievances at work guide. The guide gives detailed advice on practical aspects of disciplinary and grievance issues, however they will not be enforceable in an Employment Tribunal.
Working Time
Proposals have been published to amend the Working Time Directive. The 48 hour working week opt out is proposed to require a renewal after a year otherwise it will lapse. In addition an opt-out will be void if signed at the same time as an employment contract or within 4 weeks on starting. No worker will be allowed to work more than 60 hours per week averaged over 3 months unless permitted in a collective agreement.Consultation of employees right to request time off for training
Consultation document has been published by the government to grant an employee to request time away from mainstream duties to undertake relevant training, provided they have been employed for 26 weeks. The procedure will be similar to that of flexible working. The legislation will contain a list of acceptable business reasons which can be used by an employer to turn down a request.Employees will be limited to one request per year. The legislation is likely to be implemented from 2010 onwards!
Future Courses booked with clients
Appraisal Training
Performance Development
Time Management
Sales and Marketing
Coaching and Mentoring
People Management